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Return & Refund Policy — Nine Jersey

At Nine Jersey, orders are sent to production shortly after purchase so your jerseys can be prepared without delay. Because most items are made to order, cancellations, returns and refunds follow the rules below.

Cancellation & Refund Timeline

Timeframe Refund
Within 24 hours of purchase Full refund (100%).
Between 24 and 48 hours after purchase 80% refund. Your order has already entered production, so a 20% processing fee applies.
After 48 hours or once production has started Cancellations and refunds are no longer available. After delivery, returns are accepted only for approved manufacturing defects or incorrect/damaged items.

Final Sale After Delivery

Once your order has been delivered, the sale is final, except when the product has a manufacturing defect or the item received is incorrect or damaged.

After delivery, we do not accept returns, exchanges, refunds or chargeback claims for:

  • Change of mind
  • Team, match or tournament results
  • Delivery time, once the package has arrived
  • Sizing or fit issues
  • Any other personal preference

Personalized Jerseys

Jerseys customized with a name, number or other personalization are made exclusively for you and cannot be resold. For this reason, personalized orders are non-refundable after 24 hours from purchase.

If the personalization is incorrect because of our error, your order will be covered under “Defective, Damaged or Incorrect Items.”

Important Regarding Sizing

All our jerseys are made to order, and every product page includes a detailed size guide. For this reason, we do not accept returns, exchanges or refunds due to sizing or fit issues, including when the wrong size was selected at checkout.

Please review the size chart carefully before placing your order. If you are unsure about your size, contact support@ninejersey.com before purchasing and we will be happy to help.

If you receive a size different from the one you ordered, it will be treated as an incorrect item.

Defective, Damaged or Incorrect Items

Please inspect your order as soon as it is delivered. If your item has a manufacturing defect, arrives damaged, or is not what you ordered, contact support@ninejersey.com as soon as possible with your order number and clear photos of the issue.

We will review your case and, if approved, resolve it with a replacement or a refund.

How to Report an Eligible Issue

  1. Email support@ninejersey.com with your order number.
  2. Attach clear photos or videos showing the defect, damage or incorrect item.
  3. Wait for our approval and return instructions before sending anything back.
  4. Items returned without prior authorization will not be accepted. Please do not send items to our business address unless instructed.

Non-Returnable Items

  • Items delivered without a manufacturing defect, or without an approved incorrect/damaged item claim
  • Personalized jerseys after 24 hours from purchase
  • Items with sizing or fit issues
  • Items returned due to change of mind, team or match results, event outcomes, or delivery time after arrival
  • Items without original tags or packaging
  • Items that have been worn, washed, used, altered or damaged by the customer
  • Gift cards

Refund Processing

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to display the credit.

If more than 15 business days have passed since approval and you have not received your refund, please contact support@ninejersey.com.

Your Legal Rights

This policy does not limit any mandatory consumer rights under applicable law. For eligible purchases delivered to the European Union, statutory withdrawal rights apply where required by law, subject to legal exceptions such as personalized items.

Contact

For cancellations, returns, refunds or any questions, email support@ninejersey.com, including your order number.