30-Day Returns & Refund Policy — Nine Jersey

At Nine Jersey, your satisfaction matters. We offer a 30-day return policy, allowing you to request a return within 30 calendar days after receiving your order, including if you are not satisfied with your purchase or have changed your mind, subject to the conditions below.

This policy is in addition to your rights under applicable consumer protection laws.

30-Day Return Guarantee

To qualify for a voluntary change-of-mind return, the item must be unused, unwashed, in its original condition, and returned with any original tags and accessories.

To request a return, contact support@ninejersey.com within 30 days of delivery. Include your order number and the items you wish to return.

Our support team will review your request and provide return instructions. Please do not send items to our registered business address unless instructed to do so.

Personalized Jerseys

Jerseys customized with a name, number, or other made-to-your-specifications personalization are generally excluded from voluntary change-of-mind returns after production begins, unless the product-specific offer expressly allows the return or applicable law requires it.

This exception does not apply if the item is defective, damaged, incorrectly personalized by us, or materially different from the description.

A standard jersey is not automatically treated as personalized merely because it is prepared after an order is placed.

Damaged, Incorrect or Defective Products

If you receive a defective, damaged, incorrect, or materially misdescribed product, contact support@ninejersey.com with your order number and, when possible, photographs of the problem.

We will assess the issue and provide an appropriate remedy, including a replacement or refund where applicable. We cover reasonable return shipping costs when the return is due to our error or a defective item.

Mandatory product guarantees and legal remedies remain available even if they extend beyond 30 days.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not entered production or shipment can generally be canceled for a full refund. Cancellation of genuinely personalized items already in production may be restricted, except where required by applicable law.

We do not impose automatic percentage deductions solely because 24 or 48 hours have elapsed.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for return shipping costs, unless otherwise stated or required by law.

For incorrect, defective or damaged products, we cover reasonable return shipping when legally required.

Any permitted exclusions relating to original express shipping upgrades will be explained during the return process.

Refund Processing

After receiving and inspecting an eligible returned item, we will notify you of the decision.

Approved refunds are issued to the original payment method, generally within 10 business days after approval, subject to any shorter deadlines required by law.

Your payment provider may require additional time to display the credit.

European Union Consumer Rights

For eligible distance purchases delivered to the European Union, consumers generally have a statutory 14-day withdrawal right beginning upon delivery.

Certain legally defined exceptions may apply, including products clearly personalized or manufactured to the consumer's specifications.

These statutory rights coexist with our voluntary 30-day policy. Any mandatory consumer rights applicable in your jurisdiction take precedence over conflicting provisions.

Contact

For cancellations, returns, refunds or assistance, email support@ninejersey.com.

We are committed to reviewing customer concerns fairly and resolving problems as promptly as possible.